Refund Policy

Last Updated: November 14, 2024

About refunds at gamesbiblioteca: Our platform offers free social casino entertainment with no real-money gambling or cash rewards. Therefore, most activities do not involve payments or require refunds. If we introduce optional paid elements—such as premium tools or exclusive features—this policy describes how refund requests will be managed.

1. Refund Eligibility

For any optional paid service, refund requests must be submitted within the designated time period after purchase and meet these conditions:

  • The product or feature must remain unused or unredeemed.
  • You must provide proof of payment, such as a digital receipt or order confirmation.
  • You should attempt to resolve the issue with our customer support team first.

2. How to Submit a Refund Request

To start a refund process (for paid optional services):

  1. Contact our support team by email or phone.
  2. Include your order number and explain the reason for your refund request.
  3. Attach any relevant proof of purchase, such as a receipt or screenshot.

Our team will review the request and respond with a resolution within 7 business days.

3. Partial Refunds

Partial refunds may apply under the following circumstances:

  • If part of the service or product has already been used.
  • When items were purchased as part of special promotions or discounts.

4. Non-Refundable Purchases

Refunds cannot be issued for:

  • Digital items already downloaded, accessed, or consumed.
  • Personalized or custom-made digital content.
  • Purchases made under clearance, limited-time, or final-sale offers.

5. Refund Method

Once approved, your refund will be processed through the following steps:

  • Refunds are sent to the same payment method originally used.
  • Processing may take between 7 and 10 business days.
  • We are not responsible for delays caused by your payment provider or bank.

6. Exchange Requests

If you prefer an exchange instead of a refund:

  1. Reach out to our support team and include your order details.
  2. Explain why you’re requesting an exchange.
  3. Our representatives will guide you through the process.

7. Contact Information

For inquiries related to refunds or exchanges, please contact us:

  • Email: support@gamesbiblioteca.es
  • Phone: +1 604-555-0198
  • Address: 401 W Georgia St, Vancouver, BC V6B 5A1, Spain
Note: This Refund Policy applies only to optional paid products or services. It follows the principles of Spanish consumer protection laws and may be updated periodically.